Focus On Your Success – Available Now

Focus On Your Success – 24 Simple Insights To Drive Daily Achievement is now available. You can get this book on Amazon. Are you interested in: – Improving your relationships with others? – Being more productive day to day? – Connecting with customers? – Engaging your team? – Delivering results? If so, then Focus On […]

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Deliver Excellent Customer Service With A SNAP

Customer Service is the foundation for all our successes. This book provides insights into a simple communication technique to dramatically improve customer service. This book is available now. You can find out more here. Your customers are the life blood of your business. This book presents a simple approach, using a powerful communication technique to […]

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Success On Purpose

Choose success, choose it on purpose. This guide and workbook is designed to assist entry level through advanced practitioners enjoy success. The process presented is based on goal setting and action planning. Set a goal. Build a plan. Work the plan. Currently, scheduled for publication late 2013.  

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Rule of C’s

UPDATE – This book has been published as Focus On Your Success. An eBook scheduled for mid-2013. These descriptors can be used to help an HR team come together. And, to drive personal, professional practice. Each C represents a specific approach or attitude a professional can bring to their relationship with the customer. The Cs […]

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Writing On The Go With Scrivener

In draft form, this short and useful book will show readers how to use the powerful writing program Scrivener in a “mobile” way. Scrivener is a desktop application, originally designed for the Mac, there is now a Windows version. Unfortunately, there are not mobile apps that work natively with Scrivener. However, there are ways to […]