This book provides insights into a simple communication technique to dramatically improve customer service.
This book is available now. You can find out more here.
Your customers are the life blood of your business.
This book presents a simple approach, using a powerful communication technique to connect with your customers.
In today’s highly competitive market, routinely connecting with your customers to drive satisfaction and retention is critical.
Philip Espinosa’s book, Deliver Excellent Customer Service With A SNAP, presents a customer service methodology that can be easily merged into any of your customer workflows and used daily. Philip introduces four key topics:
- Status: Let your customer know what is going on
- Next Steps: Let your customer know what is happening next
- Approximate Timeline: Let your customer know when things will happen
- Planned Outcome: Let your customer know what will happen
Also, presented are
- Benefits of SNAP for your customers
- Benefits of SNAP for your business
- Benefits of SNAP for you
Restore full service by proactively informing your customers about the status, the next steps, the approximate timeline and the planned outcomes they can expect.
In simple, to the point, conversational language, you will learn what this technique is and how you can master it — today.
Softcover book – Deliver Excellent Customer Service With A SNAP is available in paperback for $12.95
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