Customer Service

Deliver Excellent Customer Service With A SNAP

Customer Service is the foundation for all our successes. This book provides insights into a simple communication technique to dramatically improve customer service. You can find out more here.

How is HR Like McDonalds?

McDonald’s sells burgers. However, it really sells customer service. Does your team proactively determine its service levels and then put approaches in place to deliver? In this short post we look at setting expectations for the customer and then having service plans in place to meet those expectations. Posted on September 24, 2012 Read […]

Delivering Service

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