Delivering Service

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Many HR teams are challenged with anecdotal stories; generating and using real data supports prioritizing and delivering focused results.

Gathering and Using Data: Call Tracking

Deliver service by knowing what your customers want and need. One way we can learn what the customer wants is by listeng to what they ask. This seems pretty simple, yet very few of us actually do this. I am not talking about the employee complaint process — which is important in its own right. I am referring to the day to day, call by call, visit by visit reasons for our customer contacts.

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