Managing Complex Messages

This 5-page white paper will walk you though some key considerations when you are faced with communicating complex messages to your leaders and staff. Enter your name and email address to download the white paper.

Deliver Excellent Customer Service With A SNAP

Customer Service is the foundation for all our successes. This book provides insights into a simple communication technique to dramatically improve customer service. This book is available now. You can find out more here. Your customers are the life blood of your business. This book presents a simple approach, using a powerful communication technique to […]

Success On Purpose

Choose success, choose it on purpose. This guide and workbook is designed to assist entry level through advanced practitioners enjoy success. The process presented is based on goal setting and action planning. Set a goal. Build a plan. Work the plan. Currently, scheduled for publication late 2013.  

Rule of C’s

UPDATE – This book has been published as Focus On Your Success. An eBook scheduled for mid-2013. These descriptors can be used to help an HR team come together. And, to drive personal, professional practice. Each C represents a specific approach or attitude a professional can bring to their relationship with the customer. The Cs […]

Writing On The Go With Scrivener

In draft form, this short and useful book will show readers how to use the powerful writing program Scrivener in a “mobile” way. Scrivener is a desktop application, originally designed for the Mac, there is now a Windows version. Unfortunately, there are not mobile apps that work natively with Scrivener. However, there are ways to […]

Blueprints for Success

Here I share insights into my leadership philosophy and human resource approach. All of the work I have done has been performed as part of a team; when I speak of accomplishments and successes, it has been due to working with talented leaders and colleagues.

Professional Bio

Professional Bio Philip Espinosa is an experienced leader with a track record of success in improving service levels, reducing operational overhead, cost savings and spearheading large-scale projects and programs. He has developed and led initiatives for multi-site health systems and stand-alone hospitals aimed at contributing to organizational profitability. As an expert-level human resources executive, Philip’s […]

Optimize HR in 5 Steps

Highly effective human resources is based on connecting our people through meaningful programs to the mission and purpose of the organization. Too often, we pay lots of attention to transactional efficiency and lose sight of strategic contribution and business value. However, with a little bit of planning and effort, HR can be optimized. The path […]